Effective Date: July 28, 2025
This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website, browse our products, make a purchase, create an account, or use our services. We are committed to safeguarding your data in accordance with internationally recognized privacy principles and applicable laws.
Depending on the nature of the products or services offered on this website, we may collect general personal information, such as your name, contact details, payment and delivery information. In certain cases, we may also collect limited health-related information, such as allergies or other relevant medical details, if necessary to fulfill your request or provide specific services.
By using this website, you agree to the collection and use of your information in accordance with this Privacy Policy.
Information We Collect
We may collect the following types of information when you visit or interact with our website:
- Personal Information: This may include your name, email address, phone number, postal address, and any other information you provide when filling out forms on our website or when placing an order.
- Health-Related Information (if applicable): Some forms or services may request limited health-related details, such as allergies, symptoms, or medical conditions, when necessary to fulfill your request, personalize services, or ensure safe product use. This information is collected only when relevant and with appropriate safeguards.
- Account Information (if applicable): Username, hashed password, and your order history or saved preferences.
- Order Information: Details about the products or services you purchase, such as items ordered, order total, shipping method, and delivery status.
- Billing and Shipping Information: Billing address, shipping address, and related order fulfillment details.
- Payment Information: While we do not store full payment details, we may collect transaction metadata (e.g., payment method, last 4 digits of card, transaction ID).
- Customer Support Data: Any communication you submit through contact forms, support chats, or emails.
- Usage Information: We may collect information about your interactions with our website and services, such as your IP address, browser type, device type, operating system, and browsing behavior. This information may be collected automatically through server logs or similar tools and is used for security, performance monitoring, and ensuring essential functionality.
- Cookies: We use cookies and similar tracking technologies to collect information about your browsing preferences, such as the pages you visit, the links you click, and other actions you take on our website.
- Other Information You Voluntarily Provide: Any information you choose to share with us through open-form text fields or uploaded documents.
How We Use Your Information
Legal Basis for Processing
We process personal data based on one or more of the following: your consent, the need to perform a contract or respond to your inquiries, compliance with legal obligations, or our legitimate business interests.
We may use your personal information for the following purposes:
- To communicate with you and respond to your inquiries submitted through our contact forms or other channels.
- To process your orders, applications, registrations, reservations, or other service-related requests, and to deliver the products or services you have purchased.
- To fulfill the specific service or transaction you initiated through our website.
- To send reminders or confirmations about your orders, appointments, submissions, or service status.
- To provide and maintain our products and services.
- To manage your account, including access, order history, and saved preferences (if applicable).
- To improve and personalize your experience on our website.
- To monitor and analyze website usage, performance, and trends to optimize our services.
- To send you service-related messages such as order updates, shipping notices, or customer support messages.
- To send you promotional emails, offers, or newsletters, if you have provided your consent.
- To detect, prevent, and address fraud, abuse, security risks, or technical issues.
- To process limited health-related information, when voluntarily provided, and only if necessary to fulfill your request or provide specific services.
Sharing Your Information
We do not sell your personal data. However, we may share your information with trusted third parties in the following cases:
- Authorized Personnel or Service Providers: Your information may be accessed by authorized personnel or third-party service providers who assist in fulfilling your requests, processing transactions, providing customer support, maintaining website operations, or improving our services. This may include IT service providers and hosting platforms.
- Payment Processors: We may share your information with third-party payment processors to securely process your payment transactions.
- Shipping and Fulfillment Partners: If you purchase goods or services from our website, we may share necessary information (such as your name and shipping address) with third-party partners to arrange delivery and order fulfillment.
- Legal Requirements: We may disclose your information if required by law, regulation, legal process, or a valid request from government authorities (such as a court order or subpoena).
- Third-Party Tools and Analytics: We may use third-party services (e.g., Google Analytics, advertising platforms, or embedded plugins) to understand how visitors interact with our website. These tools may collect information such as your IP address, device type, and browsing behavior, and may use cookies or similar technologies for their operations.
International Data Transfers
Your information may be transferred to and processed in countries other than your own, including locations where our service providers or technical teams operate. These countries may have different data protection laws from those in your jurisdiction.
We implement appropriate safeguards to ensure your personal information is handled securely and in accordance with applicable privacy regulations and internationally recognized data protection standards.
Secure Payments
We do not collect or store full credit card numbers or other sensitive payment information on our servers. All payments made through our website are processed by secure third-party payment gateways that comply with the Payment Card Industry Data Security Standard (PCI-DSS).
For more information on how your payment data is handled, please review the privacy policy of the payment provider you choose during checkout
Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures may include encryption, secure server environments, access controls, and other safeguards to maintain data confidentiality and integrity.
Sensitive data, such as health-related information, is subject to additional security controls to help ensure its confidentiality and protection.
However, no method of data transmission or storage over the internet is entirely secure. We encourage you to take appropriate precautions when submitting personal information online.
Data Breach Notification
In the event of a data breach that poses a risk to your rights or freedoms, we will notify affected individuals and relevant regulatory authorities in accordance with applicable data privacy laws. Our notification will be made promptly and will include relevant details, such as the nature of the breach, the data involved, and the steps we are taking to mitigate the impact. We are committed to responding transparently and taking all necessary measures to protect your information.
Sensitive Personal Information
In certain cases, we may collect sensitive personal information, such as health-related details or government-issued identifiers, when necessary to provide specific services or fulfill your requests. This information is collected only with your explicit consent and is handled in strict accordance with applicable data privacy laws.
It is treated with the highest level of confidentiality and is accessible only to authorized personnel.
Data Retention
We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, legal or accounting obligations, and other regulatory requirements, or as otherwise required by applicable law.
When personal data is no longer needed, we take appropriate steps to securely delete, anonymize, or de-identify it in order to protect your privacy.
Your Rights
Depending on your location and applicable laws, you may have the right to:
- Request access to, correction of, or deletion of your personal information.
- Request the restriction of processing of your data, subject to legal exceptions.
- Withdraw previously granted consent.
- Object to or restrict certain uses of your data.
- Request a copy of your data in a portable format.
- Opt out of receiving promotional communications.
To exercise any of these rights, please contact us using the communication method provided on the website where your data was collected. Note that the availability of these rights may vary depending on the laws of your country or region.
Children’s Privacy
Our website is not intended for use by children under the age of 13 (or the equivalent minimum age under your local laws), unless the website or a specific service is clearly designed for children, such as pediatric care or child-focused programs. We do not knowingly collect personal data from individuals in this age group. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us so we can take prompt action to delete the data.
For services that may involve minors, such as appointment scheduling, enrollment, or access to pediatric products, we may collect personal information only when necessary to fulfill a specific request, and only with verifiable consent from a parent or legal guardian.
For websites or services offering age-restricted products or content (such as alcohol, supplements, or 18+ items), access and transactions are limited to individuals who meet the legal age requirement. We may request age verification where applicable.
We encourage all users to use our website responsibly and in compliance with applicable laws and regulations.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, services, legal requirements, or other operational needs.
Any updates will be posted on this page, and the “Effective Date” at the top of the policy will be revised accordingly. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled, please contact us using the communication method provided on the website where your data was collected.
We will make reasonable efforts to respond to your inquiry in a timely and appropriate manner.